FAQ

Questions about Order Placing:

Q1.Are your items Authentic?
       Yes ! We shop with confidence.We only sell 100% authentic shoes .No fakes,variants or b-grades.The items you  purchase always include the original package.

Q2:Do I need to pay the sales tax?
      No, there is no sales tax on our site.

Q3.What can I do, if I cannot place an order successfully online?
      If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.

Q4.What are your methods of payment?
       We accept Western union,Moneygram,credit card,including VISA and MasterCard.
       You will be asked to enter your card details as part of the ordering process if you are paying for your order  using credit card,and you will find further instructions when you process your first order.
       If you'd like to use  Western Union and Money Gram .It can enjoy the discount . Please contact our customer service representatives on the contact us  page directly , they would inform you the details .We will reply to you within 24 hours.

Q5.Can I get some discount off? How much? How?
       Western union and money gram payment methods accept a discount:
        1. If you order 3 pcs in one order, you get 10% off.
        2. If you order 5 pcs in one order, you get 15% off.
        3. If you order more then 10 pcs, you get 20% off.
        Note: Only one option of the four is available.

Q6.Is my payment on your site secure?
      we realize how important it is to securely store any of your personal information. Our website maintains the highest levels of security by using high-level SSL encryption technology, the most advanced security software currently available for online transactions.We do not rent, sell, or share personal information about you with any third party or nonaffiliated companies except to provide the Services you've requested.

Q7.What should I do if I am getting an error when I pay with my credit card?
      If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.
    
Q8.What would happen if my order did not go through but my credit card charged?
       If you did not receive an order confirmation number within 24-48 hours, your order was not completed.
       You can contact with us for more details.
       All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.

Q9.Why do you charge my card more than your product price?
        We only receive the product price. Credit card payment will be over charged 3%-5% for the International Monetary Conversion Fees by the third party.Hope you can understand.

Q10.Where do you ship and what are your shipping rates?
      1. We Ship to worldwide area for free by EMS. But charge you $30/pc if you want them ship by DHL.
      2. We will provide you with tracking number via e-mail once your merchandises have been shipped out.

Q11.My credit card was declined, now what?
       There are various reasons for a declined credit card transaction.
       The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card

Q12: Are there any benefits to having an account with you?  
         With an account on our website,you will have access to the following information:
         Your Account Information;
         Your order status;
         Your Email Subscriptions;
         Your Coupons and Gift Certificates.

Q13: What if I can't remember my password?  
         If you've forgotten your password,click the ' Forgot your password?' on the LOG IN page and follow the  instructions on the next page to change your password.


Questions about Order Processing:

Q1.When do you send my purchased items?
      When We received your payment, we will deal with your order with 24 hours.If everything goes well, we will ship it out within 1-2 days.

Q2.How long will it take for my items to arrive?
      5-10  days :  USA, Australia ,England ,France ,Spain ,Netherland ,Canada ,and Asian country .
      7-12  days :  Russia , Ukraine ,Brazil ,The Republic of Belarus .
      10-20 days:  except the above mention country .

      But charge you $30/pc , if you like get your items in 3-6 days by DHL.    

Q3.: Are all your items in stock?
       Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

Q4.How do I can change my order or cancel my order?
      Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us to tell us within 24 hours. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.
    
Q5.How can I track my order?    
      when we get the tracking number from the express company, we will send the tracking information with track link  to your email .
       Check your order status follows the ways:
      (1).Via e-mail.You are required to enter an e-mail address during Checkout;you will receive emails at your  address keeping you up-to-date about the status of your order.
      (2).By My Account.You can check your order status on My Account page at our website after you place the order  successfully.
       (3).Contact us.If you still have questions about your order,click the contact us button and leave a message,  we'll reply to you within 24 hours.

Q6.What should I do if my order never arrived?
      Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.

Questions about After-Sales:

Q1.How do I contact online service after payment was made?
      Click "Contact Us" and leave message to us . All inquiries are answered within 24 Hours. If you have not heard from us, please check your Spam Mail.

Q2.How do I can return the items to your company?
      There are no returns/exchanges allowed unless wrong shoe or wrong size shoes was received. Ex: Ordered size 11, received size 9 (based on tags). If you received wrong items, or you find any quality problem, you may return your items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to send back all accessories (including the box), otherwise the exchange will be ignored.
      (1).send reason about why you want to do return          
      (2).send photos about the items which you received were wrong or damaged        
       by email to our customer service for assistance .
    
Q3.How long does it take to receive a refund ?
      Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.Please note it may take up to 10-40 days to appear on your credit card depending on your billing cycle.

Q4.Will I have to pay any additional fee for the exchange or refund?
        It depends. If for any reason you are not satisfied with the item, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable.